COVID-19 Health & Safety Information

UPDATED: March 18, 2020

To our dear communities: 

In accordance with Public Health Officials recommendations, our stores will remain open with regular hours for Pickup and Delivery service. Although we will be closing the dine-in services of our locations effective immediately, we recommend you pre-order by phone, online or with our APP. We remain diligent in our food handling and safety procedures so that we may continue to provide you with these services at our Pizza Nova locations. During these difficult times, we encourage, if possible, the use of tap for payment on delivery or pickup. This will further protect the health and safety of our customers, our people, our community. 

We will continue to follow the guidance of our Public Health Officials and leaders and keep you posted as changes transpire through our social media channels.  

We believe our community will only become stronger as we pull together with friends, family and colleagues and bear the days ahead. Thank you for your continued support during these trying times. Let’s smile and take care of ourselves and loved ones. 

Be well, Mille Grazie! (1000 thank you!) 


Domenic Primucci


March 13, 2020

The safety and well-being of our employees and customers is our #1 priority.

As we continue to monitor the current situation surrounding COVID-19, we wanted to share the steps that we are taking to ensure the safety of our communities, employees and customers that spend time in our restaurants. We have enhanced our advanced safety measures on the latest guidance of the World Health Organization, Public Health Agency and Ontario Public Health.

The actions we are taking include:

-Continue to reinforce our already vigorous standards and operating procedures for food safety, restaurant cleanliness and personal hygiene

-Working closely with employees, third party delivery drivers and our own network of drivers who have recently traveled to or through (or been in close contact with anyone who has visited) countries identified by the Public Health Agency of Canada with a health notice risk level of 1, 2 or 3, to self-isolate immediately for 14 days

-Reviewing all the major Pizza Nova events

-Reminding employees, third party delivery drivers and our own network of drivers to wash their hands often with soap and water for a minimum of 20 seconds; usage of alcohol-based hand sanitizer that has been provided; avoid touching their face; if you don’t have a tissue, cough or sneeze into their arm or sleeve; avoid close contact with anyone who has a fever and cough; avoid close contact with people who are ill; stay at home if they feel unwell

-Encouraging our customers to use the “Tap” Option for payment

We are thankful for your understanding, trust and confidence in Pizza Nova as we continue to navigate these evolving circumstances. We are keeping everyone’s safety top of mind.


Domenic Primucci